- Ken Blanchard, PhD.
Have you ever WONDERED what made on person very successful and another, with all the same advantages, not quite as much? What DIFFERENCES are involved in how one person ACHIEVES greater than another? It is INTELLIGENCE? PASSION? SPECIAL TREATMENT?
In some cases, the above factors HELP in achievement. The reality is that a much SIMPLER answer is what you are seeking. Last night, I read the "One Minute Manager" by Dr. Ken Blanchard. The short, easy read, defines a management CONCEPT that is focused on creating a "SUCCESS ENVIRONMENT" for employees.
The primary message is around the use of setting and communicating (in mutual agreement) CLEAR, CONCISE goals to help "show" employees the proper objectives to be aiming for, rather than DICTATING "your goals for them to execute." Once goals are agreed upon, focus on CATCHING them doing something "RIGHT," at which point you IMMEDIATELY recognize and PRAISE the behavior. For those employees that do not require much attention to goal setting or process management, an immediate REPRIMAND of the behavior (never the person or their character) is called upon. By sharing in CLEAR detail, the behavior that is in error; the manager then describes their feelings and reassurances of the trust in that person's ability. If this sounds similar to the techniques used to raise children - you are quite ASTUTE!
2 DEGREE SUCCESS STEP:
Often we see employees FAILING to achieve in an environment. Commonly, the TRAINING of that employee was a 1 to 3 day session and then a "call me if you need help" statement. Rarely are goals set in a manner which is CLEAR to employees and often if asked, the employee is not even sure what their JOB is.
Managers often fail to OBSERVE and PRAISE behavior that is positive or shows improvement. Often, the behaviors that are noted are NEGATIVE and commonly "held in reserve" for an annual review; at which point the manager blind sides the employee ... which is always a GREAT development tool (sarcasm).
Find ways to BUILD UP your teams. Use IMMEDIATE feedback of POSITIVITY. In the case of your STAR PLAYERS that need little help setting goals or require little PRAISE - give them IMMEDIATE feedback on the behaviors that need enhancement. They will APPRECIATE your attention to their EXCELLENCE and RESPECT your willingness to help!
Cheers,
Zach
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