Morning Motivator – The Nova Challenge…

"Confidence comes from knowing you can deliver on the promise you just made."
- Zachary Barker

I wanted to share with you an EXCELLENT example of CONFIDENCE in a company solution.

My good friend and critical business provider, Joe White, President of NovaCopy, sent me this email a few days ago that stated what he was CHALLENGING my team to do with his company. See the below:

"Challenge us to:

1. Send a free demo unit of any size anywhere in Middle Tennessee at the drop of a hat for free up to 2 weeks to help a distressed client or prospect.

2. Send our expert technicians within the hour fix a competitive unit when competition does not respond.

3. ALWAYS answer our phone with a human being and no matter why you called the Novaperson that answered the phone will help you and not transfer you to anyone ever; especially to a voice mail system or worse, a computer!"

2 DEGREE SUCCESS STEP:
It takes SUPREME confidence in ones capability to give a GREAT service guarantee on your OWN equipment. It is a whole other ball game when it comes to making GUARANTEES on others.

I am so THOROUGHLY impressed with the quality of this message and its useful delivery to my technical team, that I thought it would be an excellent "SHARE" with you as well.

Take a look at your SOLUTION. Are you able to offer these types of service COMMITMENTS? Are you willing to take on the PAIN of someone else for the OPPORTUNITY to prove yourself? Do you have such a STRONG belief in yourself, team and product that you are willing to lose money to showcase your capability?

And if you aren't… don't you think YOU should know WHY Joe is? (call me and I will introduce you)

Cheers,
Zach

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