Morning Motivator- Are You Saying “Hello” or “Go Away?”

"The disability in life is a bad attitude."
- Scott Hamilton

This morning, at breakfast, I enjoyed a discussion with one of my mentors, Mr. Tandy Rice.  He mentioned an EXPERIENCE he had with a local PR firm… it was not good. 

In our conversation, he noted calling the OWNER of a firm and asking her if he could speak with her about a need he has.  Her response was, "I am very busy.  What do you want?"  He mentioned being a bit turned off, yet WILLING to push through, asking, "I would like to discuss using your group and prefer to meet in person."  Her response, "I am very busy.  Why don't you speak with my assistant." 

Possibly, she was just having a BAD day and did not APPRECIATE the opportunity in front of her.  Also, it could be that she didn't WANT the business.  If it is the latter, then why even pick up the phone??  

Is her business message, "Yes, we are here to help" or 'Go away.  We are more important than you are?" 

2 DEGREE SUCCESS STEP:
Yes, we ALL get busy.  At times, we become OVERWHELMED with the number of tasks that we have.  Yet, that does NOT mean that the people seeking to spend money with your company should have to feel that. 

Examine your SYSTEMS.  Is your team BUILT to handle unexpected business increases?  Do you have a capacity LIMIT?  If not, what will you do?? 

May I suggest, should you not be able to handle the business load, that you STOP answering the phone and leave a voice mail that says, "Hi, thank you for your call.  We are too busy to help you.  Please call our competition at 555-555-5555." 

At least that way you don't have to spend the 5 minutes on the phone pissing off a potential client. 

Rather, you can spend it working on the project that is "more important" anyhow.

(Note:  If you do decide to do the above. Have them call BarkLoud... We will take 'em!)